A little help with Tabio

Find an answer below, or get in touch. I build Tabio and answer your messages personally.

Common questions

I lost my passphrase. Can you recover my bookmarks?

Your passphrase is the only way to unlock your encrypted bookmarks, so I can't recover it. Bookmarks still in your browser are safe.

To start again, choose Reset bookmarks in Settings → Account or on your account page. This deletes the old server copy. Set a new passphrase, then sync to use your browser's bookmarks as the new starting set.

My trial ended and sync stopped. Is my data gone?

Your encrypted bookmarks are still stored. Subscribe to resume syncing, or delete your data from your account page.

I uninstalled the extension. How do I cancel or delete my account?

Open your account page to manage billing or delete your account. You can also cancel your subscription without signing in.

How do I get my bookmarks out of Tabio?

Open Settings → Export bookmarks in the extension to download an HTML file for another browser. Your bookmarks also stay in your browser's bookmark manager.

Which browsers are supported?

The Chrome Web Store listing is in review. Edge and Firefox listings are coming soon.

Withdrawal and refunds

To exercise your statutory right of withdrawal online, use the Withdraw from contract function. It records your declaration immediately and emails a receipt. You can also declare withdrawal by email or post; see section 6 of the Terms.

Our 14-day money-back guarantee starts with your first payment, not with your free trial. It covers your first monthly or annual payment in full, with no deduction for time used. No reason is required.

To claim the first-payment guarantee, email clorostica@proton.me within 14 days of your first payment. Include your Tabio account email and, if available, the payment date or receipt number. Your subscription ends when we process the refund; your account and encrypted bookmarks are kept. Refunds go through Link (Stripe) to the original payment method, without a fee, without undue delay and no later than 14 days after we receive your request.

Cancelling alone does not request a refund. Renewal payments are not covered by this guarantee. Your statutory withdrawal and other consumer rights are unaffected; see the guarantee terms and the withdrawal notice in section 6.

Self-service

Manage billing, reset bookmarks, or delete your account in Settings → Account or on your account page.

Contact

Email clorostica@proton.me. I aim to reply within one month, usually sooner.

Requests about your personal data (access, correction, deletion, portability) are handled as described in the privacy policy.

Billing questions: purchases are sold through Link (Stripe) as merchant of record, so receipts, invoices and refunds come from Link, and the charge on your statement reads LINK.COM*. You can manage or cancel your subscription from the account page above, or on the cancellation page, where you can also cancel without signing in or knowing your password.

Tabio is run by Cael Rowley, trading as Clorostica, in Berlin. Full details are in the imprint.